- Each family that's invited can bring their relatives along, as long as they bring enough leftovers to feed them!
- I provide tables for the food, plates and cutlery and I cook baked potatoes to accompany them.
- When people arrive they put out their offerings and everyone shares what they have brought to the party.
- Each person places £10 into a sweepstake for the race.
- Each person then bets on one horse per race and gets three points for first place, two points for second and one point for third.
- The races are televised, so, in between eating and drinking, we watch the races. It's very noisy as people really get into supporting the horses they bet on.
- At the end of the race meet we tot up the scores and award prizes.
- This year we reached a new level of self-organisation – one of my friends created an app! Everyone placed their bets from their phones before they arrived, or on arrival, and the scores popped up on the app as the day unfolded.
- a common purpose – to have a good time
- a leader who is willing to let go of control – I am always happy to eat drink and be merry!
- ways of working, including decision making, that are understood by all – in the rules of the betting and the roles everyone takes
- an effective induction and integration of new people. I love the way that each year the core partygoers explain the format to the newcomers.
- the space for people to take the initiative and improve the system – the app!
- The presenter has the answer to the group’s questions
- ·Implying that the expertise lies with the presenter, rather than the group, unconsciously disempowering the group
So, what's the answer?...A key step, when a group decide to come together, is to get really clear on what level of collaboration is needed, and therefore how much trust is needed in the group. For example if a group come together to just share ideas, and don't need to converge on decisions together, then lower levels of trust are fine for this quality of work, and therefore it is possible to get away with less attention to group development. However, if a group are going to be involved in making strategic decisions and driving action, then higher levels of trust are needed, and more attention needs to be invested in getting the group through the stages of group development, so that they can collaborate effectively. If a group are going to be involved in effecting change, then real attention needs to be given to developing high performance in the group, otherwise their group dynamic is likely to prevent them being able to effect any shifts in the organisation.
What is group development?There are many models for group development. Probably the most well-known in the business world is the Tuckman model - Forming, Storming, Norming, Performing and Adjourning. However, regardless of the theoretical lens you use to look at a group, at the heart is a focus on the human system, in service of the results they need to achieve. In organisations these days groups of people are often thrown together and expected to collaborate, as if the magic of the whole becoming greater than the sum of the parts will happen automatically. The downside I see of the virtual space is that it seems to focus attention on the work flow, without considering the human flow, and this means that many groups are not getting the results they could when working remotely.
Supporting group development - start with small things?Considering the human dynamic in any work done in groups is important and small things can make a big difference. For example, whenever I work with a group I will take time to check-in and check-out of the work. This doesn't need to take long - in our team calls each week we just go around each person asking for one thing that 'sucks' and one thing that 'rocks' ; yesterday we did a check-in and check-out that involved each person sharing one word about how they were feeling. For many groups this can feel counter-cultural at the start, but the huge benefit of check-ins is that they give a sense of how each person is before launching into the work. Check-outs help us understand what people are taking away from a session, rather than assuming. We are all human, not robots, and therefore the things happening within the context of our lives affect how we think and feel about things. Being transparent about what is going on for us is the first step towards building trust and respect in a group, and is particularly important in virtual working where we don't have some of the visual cues about what might be going on. So, next time you connect in a virtual meeting, take time to consider the humans on the other side of the screens. What could you be doing to foster greater trust and inclusion in the way you work?
A quick lesson in acupunctureA few weeks ago my dear friend and colleague, Kenda, told me about Urban Acupuncture. Apparently this is the practice of using small things to improve community spirit e.g. a phone box library or a small community garden. This conversation got me thinking about how small interventions can create great change, and what this might mean in an organisational context. So, I then went on to speak to my Father. My Father was an Anaesthetist who specialised in pain relief. He came from Colombo, in Sri Lanka to train in Western medicine at UCL in London, and went on to integrate acupuncture into his treatment of Chronic Pain. After a brief conversation about acupuncture, here is what he summarised in a letter to me… The practice of stimulating pressure points in the body, in order to induce relief from bodily ailments stems from Biblical times and beyond. It embodies a holistic approach towards the treatment of Human Disorders. Some of its characteristic features are, that it is relatively non-invasive to the body, it is almost free of any side-effects, and last but not least, it is inexpensive. About 33% of patients attending the Chronic Pain Management Clinic would feel almost cured after treatment with Acupuncture and another 33% would experience worthwhile relief from their symptoms. Patient selection for treatment is important, as with all forms of Clinical Therapy. Love, Pops As I read his notes I became more and more excited about the parallels between my Father’s work and my own. Maybe his work in relieving people of pain wasn’t so different from my approach to change in organisations! This was my train of thought…
Metaphors for organisations and the underlying assumptions about changeThe need for perpetual, sustainable change in organisations is becoming more apparent than ever. If we consider the old paradigm of change in organisations, it stems from the underlying metaphor of an organisation as a machine. The puts focus on the intellectual challenge of fixing what is ‘broken’
- A machine needs external intervention to tweak or change – it cannot change itself
- For an entire machine to change, the external intervention needed to be ‘all over’ the machine
- As change occurs parts are discarded to the scrap heap.
- They are capable of self-change – often triggered by subtle external shifts
- Change can be organic or metamorphic – either way the DNA of the organism remains the same
- When living systems change there is little or no waste as energy transfers from one form to another
The application of acupuncture to human systemsIf we then apply my Father’s thoughts on acupuncture to organisations, then we need to take a holistic approach to the whole human system and identify the pressure points to induce change. If external interventions are needed then the needles need to be sharp and skilfully applied to effect the ripples of change that flow from the pressure point. Most importantly, I take note of my Father’s last point. ‘Patient selection for treatment is important.’ Unlike in high intervention medicine, where the patient is anaesthetised, in acupuncture the patient is awake and alert. Organisational acupuncture only works when the leaders of the organisation want to change and are willing to commit to some discomfort in themselves as they become the change they want to see in others.
Who and how to involveIt might sound obvious but getting the right people involved and being intentional about how we want to collaborate is key. Collaborative working doesn't necessarily mean consensual decision making with everyone involved. Sometimes it is best to pick a small team to co-create a plan with. Sometimes we consult with a wider audience as input to planning or we can test draft plans with a wider group after a small group has done some work. Alternatively, getting a large group together to do the whole thing in one go can be hugely effective, but be mindful this requires large group facilitation expertise. So, I find it helps to map out all the stakeholders and then look at them individually and think about how you want to engage with them. A kind of plan for how to plan!!
HindsightThe pace that most businesses are moving at, combined with the pressure on many leaders and managers means that little time is made for reflection and learning in the workplace these days. The tendency is to do a cursory glance at the results from last year, before drawing conclusions and moving into future planning. This often leads to repeating patterns in businesses, which never get resolved. So, I would encourage anyone doing planning to make time to really explore the facts and data of what has happened, then look at how things happened and the different experiences of that, as a source of rich learning and hindsight that can dramatically inform future plans.
InsightInsight is the bridge between the past and the future. Profound insight is rooted in data, but in the age of BIG DATA, we need to be choiceful about which data we pay attention to and how that is converted onto information, before knowledge and then wisdom can be formed. Insight development also benefits from using different modes of knowing. Most senior teams have a preference for the logical cognitive space, and leaders are usually highly developed in their thinking skills. But how often do we really leverage the amazing right brain capability of human beings. Our right hemisphere enables us to sense and notice patterns to bring insight that analysis of facts and figures can't.
ForesightOh to have a crystal ball ! I know we are called Meeting Magic, but unfortunately my magical powers do not extend to being able to give groups 'Mystic Meg - like' qualities. So, instead we have to develop strategies that are rooted in foresight - this means extrapolating from insight into what might be. This work REALLY benefits from right brain work. By this I don't mean lying on bean bags coming up with crazy ideas, I mean creating an environment in which 'right answers' are not the goal, a more exploratory creative way of thinking... wondering why things are the way they are now, and what that means for how things might be. The art of great planning is to create a plan that is sufficiently grounded in reality that people can see it will work, and yet it has sufficient stretch that it creates a slight tension. The pulling together of plans which build on hindsight, anchor to insight and stretch into foresight is key. Then we need to think about how we sense and respond throughout the forthcoming year, so that we notice if those insights change and the strategies need to change with them. This approach is the art of agile planning - planning for the unplannable - knowing and working with the fact that we live in a changing world - behaving like an organic, living system, rather than a machine. So, I hope you find this useful thought provocation to enable you to think about howyou go about planning this year. Just remember, like any good cook, it's not just about having the right ingredients, it's also about how you combine them that determines whether your meal is a delight or a disaster!
- Five 2½ hour meetings at each campus, supported by a website and informal drop-in sessions.
- Journey-through-time meeting design, highlighting the assembled experience in the room by creating a physical circle of participants ordered by their length of employment at the university.
- Creation of a large-display history map drawing on the wealth of experience in the room, supported by live graphic recording.
- Graphic representation of influences impacting the university now and in the future, to spark off ideas for the future from each group. We used a large-display mind-map format to graphic record inputs.
- Summaries of ideas generated at each meeting, in spreadsheet form, to make it easy for the strategic teams to assimilate quickly.
- It wasn’t a pecking order – fresh thinking came from all parts
- Passion isn’t based on length of service.
IntroductionThe wave of interest in visual working has crescendoed in the last five years. I attribute this to many factors including: the increase in global working, in which pictures paint a thousand words; the use of iconography in the electronic devices we use every day; the popularity of books by David Sibbet and Dan Roan, who have made this way of working accessible to business people. The downside I see in the appeal of visual working, is that visuals are often used without understanding the implications of the choices being made so. To the untrained eye, it’s all about pretty pictures. There are three dimensions to working visually
- The process by which the image is created
- The underlying metaphor and architecture of the image
- The way in which the image is used, once it is created
|What is it||Impact on group||Pros / cons|
|Illustration||Illustrators help people communicate more effectively through their skill in developing images that support verbal or written words. This is usually done in a studio, not live with a group.||By communicating through pictures and words, people tend to be able to take in and remember information better.||✓ pictures bring things to life × the pictures are developed by the illustrator and therefore not ‘owned’ by the group.|
|Graphic recording||Graphic Recorders help groups see the conversations they are having through their expertise in listening, visualising and use of metaphor.||The group can SEE the conversation being recorded all on one page. This acknowledges contributions and makes people feel heard.||✓ Captures attention ✓ Supports group memory ✓ Useful summary × Often added as an afterthought, late in the preparation of meetings × not integrated into group process × Little group ownership|
|Graphic Facilitation||Graphic Facilitators work with groups to help them achieve their outcomes through their combined expertise in group process and visual architectures.||Conversations are are designed with a focus on group outcomes. The group can SEE their contributions being added to the charts. The group can make new connections as individuals see their perspectives alongside others.||✓ Focusses attention ✓ Supports trust and respect ✓ brings clarity ✓ supports group decision making ✓ strong ownership by the group × for full impact the visuals need to be planned as an integral part of the design - not added as an afterthought × the combination of facilitation skills and graphical skills are harder to come by|
|Visual Organisatational Development Consultancy||Visual OD practitioners work to improve an organisation’s performance through their expertise in human systems, system architectures.||Group work is designed within the context of organisational needs. The visuals help the group develop clarity in complex situations. The way the information is synthesised in this approach enables new insights and meaning to be drawn by the group.||Same as above and… ✓ visual synthesis brings new insights aimed at business impact × very few people worldwide can do this|
Creating a mutual relationship with outsourced suppliersThere has been a theme in the conversations I have had this week. The theme is about customers, outsourced suppliers and how we go about buying services into organisations. This has got me thinking about the the paradigms and pitfalls of B2B services buying that I have experienced as both customer and supplier. Organisations place a big emphasis on the management of suppliers of raw goods and products. There is a clear link between these tangible suppliers and a company’s ability to deliver. However, I think there is a lot more ambiguity in the area of services buying and I see the need to shift, as organisations evolve into new ways of working. (more…)
People will forget what you said. People will forget what you did. But people will never forget how you made them feel.’ -- Maya AngelouI was really saddened to see the statistic that 41% of organisations reported an increase in employee mental health problems. This is from the CIPD (Chartered Institute of Personnel and Development in the UK) Absence measurement and management report that was produced in conjunction with Simplyhealth. It also makes me feel pretty angry, too, as I believe it fundamentally comes down to how we treat one another in the workplace. On the bright side it also means that we can do something about it. If we choose to. (more…)
How mindful are organisations of the potential of meetings? How many organisations pay explicit attention to leveraging the power of how people meet? How aware are leaders of organisations of the (usually inexplicit) operating systems they create through the way they run meetings? Before we explore this in more detail, let's take a look at what we have found.... (more…)
Maybe you can drive my carI learnt to drive when I was 17 (yes, a very distant memory!). Up to this point in my life I had a great deal of experience of being driven, by my parents, by friend’s parents, in the school bus, etc. However, at no point did anyone suggest I might just get in a car and give it a go, without some expert supervision. Let alone would they have suggested that I drive other people. When I started to learn to drive, with the support of a driving instructor, I became very aware of some things that I had been unaware of when I was being driven. For example, I had to consciously remember to ‘mirror, signal, manoeuvre’. By the time I passed my driving test, I had practiced driving enough times that I could drive safely, but I was still very conscious of what I needed to remember each time I got in a car. I had to be aware to 'mirror, signal, manoeuvre'. After a decade of driving I could drive safely without having to over think it. The ‘mirror, signal, manoeuvre’ mantra came to me like second nature. Anyone who was a passenger in my car would not have necessarily noticed what I was doing. Even so, I would not have considered myself a Lewis Hamilton, currently the #1 Formula One driver in the world. If I had wanted to take my driving to another level I would have needed to substantially develop my driving skills before launching onto the track! So, bear with me. Becoming a highly competent meeting facilitator is like becoming a highly competent driver. You wouldn’t launch yourself or your colleagues onto a track to compete with Hamilton without a great deal of training. So, here are the points I am making with relation to facilitation:
- Good facilitation is invisible to the untrained eye but is felt in the smoothness of the experience – much like driving with a competent driver.
- It takes expert support to develop facilitation capability – whether that’s training, coaching, or co-facilitation with an expert facilitator.
- To reach an expert level in facilitation takes years of practice and ongoing development to achieve the capability needed to use innovative tools, without endangering the group.
Have a test drive but learn your limitationsSo, by all means, I would encourage anyone wanting to have a go at facilitating to jump in and test your skills and comfort. And it is important to recognise where you are on your journey and to understand that, without external intervention, we all have blind spots! Training, coaching and expert assistance is vitally important in learning to drive. Learning to facilitate well is equally important. The facilitators journey is one of acknowledging limitations and gaining insights into how to 'drive that car'.
An inspiring and creative approach to optimizing the outcome of every meeting.Meeting Magic has decades of experience in supporting the development of facilitation capability for managers, leaders, project managers, change agents, and consultants in all sectors and in all levels of businesses. We know how to train people in a pragmatic way that enables application at whatever your level, whether beginner, intermediate or advanced. We can support your development through coaching, training, co-facilitating, modelling best practices and presentations about the impact facilitation can have.
An invaluable tool to help you succeed in business, whether as a formal facilitator or someone who wants to get things done properly.Our next advanced facilitation open training course is the 11th and 12th of November. We offer in-house, bespoke/custom training in facilitative leadership, team development, taking vision to action, and virtual meeting facilitation. Give us a call at +44 (0)1628 471 114 to chat about which workshop works for developing your driving skills or might support your group's learning. If you complete the contact form, telling us about your learning goals, we will get back to you as quickly as we can.
A fantastic set of inspirational facilitators and trainers who bring a wealth of knowledge and expertise to deliver a truly great course.
- Collaborative Leadership: supporting management and directors who understand that harnessing group working creates a stronger, more focused organisation with rewards for all stakeholders.
- Vision to Action: our unique formats for creating vision and understanding how to take the vision off the shelf and into committed action.
- Team Performance: an in-depth exploration of how to sustain trust, commitment and momentum in groups of all types and in all sectors of an organisation.